FAQ’s

What can I not return?

For reasons of health and hygiene we are unable to exchange or refund the following products:

  • Cosmetics/fragrance once the original packaging has been opened, unless faulty.
  • Pierced earrings and other pierced body jewellery unless faulty.
  • Underwear/lingerie, control wear, hosiery and swimwear, no exchange or refund unless the hygiene strips and tags are still in place and packaging remains unopened and undamaged unless faulty.
  • Hats and hair accessories unless tags are still in place and packaging remains unopened and undamaged unless faulty.

Subject to the exceptions above, Millenia is happy to exchange or refund your purchase within 14 days of delivery. Your refund will be credited to the original payment PayPal account.

Unwanted goods must be returned in a fully resaleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

How can I return Items?

Please return all items to Millenia, Unit 24, Fleet Road Industrial Estate, Fleet Road, Holbeach, Spalding, Lincolnshire, PE12 8LY in adequate packaging to ensure the return arrives back to us in a resaleable condition via Royal Mail or other courier.

Please note it is your responsibility to ensure the items arrive back to us, it is recommended for you to use a tracked or signed for method to ensure this. Please also ensure your parcel is covered to the required compensation amount, should your parcel go astray.